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Real humans, real replies. Whether you have a question about your order, your subscription, or your daily dose — we'll get back to you within one business day.
Email Us
hello@trycrocea.com
Replies within 1 business day
Customer Care Hours
Mon-Fri · 9am-5pm PT
Closed weekends & US holidays
Many questions can be answered in seconds — check here before reaching out.
Domestic US orders ship within 1 business day from our warehouse and arrive in 3–7 business days. Once your order ships, you'll receive a tracking link by email. If it's been more than 3 business days since you ordered and you don't have a tracking number, please email us with your order number and we'll look into it immediately.
Log into your account at /account and click Manage subscription. From there you can change your next delivery date, skip a shipment, swap products, or cancel — no questions asked, no fees. Changes made before your next billing date take effect immediately.
If you'd prefer we handle it for you, just send a message below and we'll take care of it within 1 business day.
Try Crocea for up to 30 days. If you don't feel a difference in your vision, skin, heart, or joints, email us with your order number and we'll refund you in full — even on empty bottles. No restocking fee. No 'why are you returning this?' interrogation. Just a refund.
Astaxanthin is a well-tolerated antioxidant carotenoid, and we use the same naturally-derived form (Haematococcus pluvialis) found in wild salmon. That said, we are not your doctor — and we cannot give medical advice over email or in a chat.
Please consult your physician, pharmacist, or optician before adding Crocea or any new supplement to your routine, especially if you are pregnant, nursing, on blood thinners, or being treated for any medical condition.
Astaxanthin is fat-soluble and accumulates in cells over time. In the clinical studies we reference, most people report noticeable changes in eye comfort and focus between weeks 4 and 8 of daily 12mg dosing. Skin elasticity and joint comfort changes typically follow at 8–12 weeks.
Take it consistently with a meal that contains some fat (like breakfast with eggs or yoghurt). Skipping days slows the build-up.
If you're 90 days in and not feeling a difference, take us up on the guarantee.
Currently we ship to the US, Canada, and the UK. We're working on adding the EU, Australia, and New Zealand in 2026. If you'd like to be notified when we ship to your country, drop your email in the newsletter at the bottom of any page — we send a launch announcement first.